Baltimore Crisis Response Inc

About Baltimore Crisis Response Inc

Baltimore Crisis Response Inc., now operating as CarePoint Response, is a nonprofit behavioral health crisis center in Baltimore, Maryland, that has supported people through mental health and substance use emergencies since 1992. They describe themselves as Baltimore City’s first comprehensive crisis center, with services available around the clock regardless of ability to pay. Their care is trauma-informed and aims to stabilize people in the least restrictive setting possible. For substance use, they run a 24/7 urgent care center for short-term stabilization and residential units for substance use disorders and mental health crises, both in West Baltimore, and they accept Medicare, Medicaid, veterans, and people without insurance.

Many people first reach them through their 988 call center, which answers the 988 Helpline for Central Maryland, along with national backup calls, texts, and chats. Their mobile response teams pair a licensed or credentialed clinician with a peer specialist to meet people in person, and they also work with city agencies to divert non-emergency 911 calls to behavioral health support. After a crisis, targeted case management helps adults in Baltimore City connect with medical care, behavioral health treatment, and social services, while a separate youth care coordination program does the same for young people and their families. They also run a law enforcement assisted diversion program that steers people charged with low-level offenses toward community services rather than jail, and they help families request extreme risk protective orders to keep firearms away from someone showing threatening behavior.